Hasbro email.

[Dust Mite]

When you post a complante on Hasbro's website how long does it take for them to re-email you.

[Revenant05]

Sometimes it is quick sometimes it is fast. Last time they didn't send me an e-mail telling me I replied so I went to the site and found that they add answered it.

[swamprat]

hi,

never tried that route.most of the time i have tried the 1-800 numbers and talk to a clueless rep.last try was a few months ago.i proded them for info. on the holotechs.like who was stocking them and such.like i said the clueless rep. told me 'ummmm all the places that stock zoids should stock the holotechs as well'.most likely she told me this cause she couldn't find holotechs and just guessed.
many years ago,when technozoids were on the shelves,i had done this same tactic with thier offspring kenner.the shelves were drying up and i called them many times pumping for what else was to be released.after many many calls i found a helpfull rep. she told me what ones i was missing the corasponding upc symbols to each.she even set me up with a chance to buy the missing ones direct thru a place called hasbro promotions.eagerly i sent my m.o. and letter off.apearantly my letter was too confusing and a few months later my letter came back with my m.o. . a list in the letter had check marks and yes and no by each in the list added by them.
back on the phone once agian to my favorite rep of thiers.i cleared up all the mess with her.this time she told me to put a referance number on my letter and m.o. to aviod futher problems.thinking i had it all cleared up i sent off one more to for what was called a thunder tritops aka mad thunder.months passed by no zoid only another form letter and a hasbro chack returning my money.
finally back on with Helen, first name basis by now,she was not sure what went wrong. but after looking it seemed they were only allowed to sell whole cases.she could not guarentee what zoids would be in the case either. so i dropped it. asked her where they were being shipped.canada was the last place i traced my missing five technozoids.never to be in my collection or to find an outlet with them.

keep smilin bill

p.s. i still have never seen a thunder tritops not even on ebay.not a technozoids version anyhow

[bill]

Jan 25, 2004 12:54:41 GMT -5 swamprat said:

hi,

never tried that route.most of the time i have tried the 1-800 numbers and talk to a clueless rep.last try was a few months ago.i proded them for info. on the holotechs.like who was stocking them and such.like i said the clueless rep. told me 'ummmm all the places that stock zoids should stock the holotechs as well'.most likely she told me this cause she couldn't find holotechs and just guessed.
many years ago,when technozoids were on the shelves,i had done this same tactic with thier offspring kenner.the shelves were drying up and i called them many times pumping for what else was to be released.after many many calls i found a helpfull rep. she told me what ones i was missing the corasponding upc symbols to each.she even set me up with a chance to buy the missing ones direct thru a place called hasbro promotions.eagerly i sent my m.o. and letter off.apearantly my letter was too confusing and a few months later my letter came back with my m.o. . a list in the letter had check marks and yes and no by each in the list added by them.
back on the phone once agian to my favorite rep of thiers.i cleared up all the mess with her.this time she told me to put a referance number on my letter and m.o. to aviod futher problems.thinking i had it all cleared up i sent off one more to for what was called a thunder tritops aka mad thunder.months passed by no zoid only another form letter and a hasbro chack returning my money.
finally back on with Helen, first name basis by now,she was not sure what went wrong. but after looking it seemed they were only allowed to sell whole cases.she could not guarentee what zoids would be in the case either. so i dropped it. asked her where they were being shipped.canada was the last place i traced my missing five technozoids.never to be in my collection or to find an outlet with them.

keep smilin bill

p.s. i still have never seen a thunder tritops not even on ebay.not a technozoids version anyhow

Ah! So I did post the whole story somewhere! I've almost all but forgotten all this grief! So very frustrating the tremendous effort of tracking them down and almost having them only to be let down several times in a row. Like I've said before in other threads. 'I wonder if I still have my notes from all that transpired between the reps and I. I have not ran into them while unpacking and rummaging thru all my packed away collection. But they may be rat holed somewhere.

[Maethius]

I found their legal department to be very responsive; customer service likely has a much higher demand on them, as well.